One automated sequence, three lengths. The system reads how many days until the appointment and fires the right branch — no manual routing, zero staff effort.

Pre-appointment days count back from the visit (Day −2, Day −1). The longer the lead time, the more trust you can build — but every branch ends the same way: a confident patient walks in. The Full branch leaves an intentional quiet gap (Days 7–11) before the final confirm-and-prepare push.